Returns and refunds

Customer service

Return and refund requests are handled by ArtifyMe. Contact us through the contact page with the order details and useful photos.

Personalized products

Each ArtifyMe product is made especially for the order from the photos, text, views and options approved by the customer. Under Article L. 221-28, 3° of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to the consumer's specifications or clearly personalized. This exception does not affect statutory guarantees.

Defect, damage or error

In case of manufacturing defect, production error, product damaged on arrival or clear difference from the approved personalization, ArtifyMe applies the statutory guarantees and offers, under the conditions provided by law, repair, reprint, replacement, price reduction or refund.

Statutory guarantees

Personalized products fully benefit from the statutory conformity guarantee for two years from delivery and the hidden-defect guarantee for two years from discovery of the defect. SBCA CONSULTING is responsible for these guarantees. The complete statutory notice and implementation terms are set out in the terms and conditions.

How to make a request

Contact ArtifyMe through the contact page with the order number, purchase email, a description of the issue and clear photos of the received product and packaging if the parcel is damaged.

Shipping and customs

Shipping fees, taxes and possible customs fees depend on the destination country and are calculated or shown at checkout. An address error provided by the customer may cause reshipping charges; it does not limit statutory guarantees for a product defect.